Question 1

What is the worlds first "Virtual Water Network Operator"?"

Accepted Answer

A Virtual water network opertor (VWNO), invented by Hydrologistics Africa, borrows from the concept of Mobile Virtual Network Operator (MVNO) model, which allows HydroIQ to offer enhanced water and utility grid manaagement and build services on top of the existing water infrastracture, by using IoT and smart technologies to enhance service delivery to the end water consumers.

Question 2

How do water suppliers benefit from this model?

Accepted Answer

As an end supplier of water, HydroIQ takes away all the manual and physical customer service, billing , metering and operational processess and automates them to ensure smooth, flexible and accurate billing and payments across all mobile platforms.

Question 3

As a water supplier, what are the benefits of HydroIQ?"

Accepted Answer

Billing and payments go up. (3X) Customer service cost goes down. Retention of your consumers goes up  Operational cost goes down  Choose your suppliers without affecting water delivery.

Question 4

Q. How do I register for HydroIQ SmartBilling?

Accepted Answer

Click on "Register" on our our Website. You will be directed to a registration page.   Enter your registration details.   After a request for for registration is received, You will receive a personalized email. (i) Click on 'Confirm email" (iii) Log in to your account using the created password.

Question 5

Q: How can I add a user to the platform?

Accepted Answer

The platform provides for addition of two categories of users. (i). The property managers. (ii). Meter readers.   The process of addition of users is similar for both the meter readers and property managers.    "Click on users"

Question 6

Q: Can a property manager add another property manager as a user?

Accepted Answer

The initial holder of a platform account can add a property manager as a user. The property manager will share the same platform rights with the the account holder. The added manager will be able to access all the data relating to the meters added under the account and will be able to manage both the meter readers and the meter data.

Question 7

Q: Is there a limit to the number of properties under an Account.

Accepted Answer

The platform allows users (property managers) to register as many properties as they own. To simplify the process of identification and management, the property manager is able to assign properties to other property managers under one account. The property manager also may assign different properties to different meter readers.

Question 8

Q: Who is an HydroIQ user

Accepted Answer

An individual who owns or manages an HydroIQ account or is registered under an account on the platform.   HydroIQ Platform recognizes three sets of users from the front end;   (i).  Account Owner
(ii). The Account/property Manager (Account user)
(iii). Meter Readers.  (Snap App user)

An account owner may register a property manager, and meter reader under a particular property, assign and re-assign a meter reader,  assign a property manager to a property or set of properties.

Question 9

Q: Who is an Enterprise Customer

Accepted Answer

This are often large entities or users with more specific requirements,    An enterprise customer is a user with a specific use case that does not fit to the usual offering as described in our product offerings.    You qualify as an enetrprise customer if you have a project that requires some custom integrations to other existing systems within your organization or require a whole new set of unique solution for a specific project.    Examples

(i). Large Smart City projects (i). Specific industrial use cases (iv). Large Water service providers  (v). Integrated Utilities Management

Question 10

Q: What is HydroIQ SmartBilling

Accepted Answer

SmartBilling is a water and utility management platform for managing all your properties' water supply from sourcing, consumption to billing and payments.    SmartBilling digitizes the whole processes of:   (i). Metering (Meter reading)  (ii). Consumption monitoring (iii). Automating the billing processes.  (iv). Managing bill invoicing (v). Payments management (collections via HydroIQ Pay) (vi). Customer service automation

Question 11

Q: What is HydroIQ SmartGrid

Accepted Answer

HydroIQ's SmartGrid is a Virtual Water Network that uses connected devices and Internet of Things "IoT" devices to monitor water consumption in realtime, for large water service providers, utilities and industries.

The SmartGrid brings all the physical water infrastracture into a digital virtual network for    (i). Realtime Monitoring and visibility (ii). Leakage detection (iii). Remote control  (iv). Automation of most processes (v). Billing and payments
(vi). Other services on top of the HydroIQ platform   Send a request to smartgrid@hydroiq.co.ke   Alternatively, you can fill this form: Link

Question 12

Q: What is HydroIQ Pay

Accepted Answer

HydroIQ Pay is a dedicated payment system developed to enable property managers and utility managers to collect and manage all payments through HdroIQ Platfom.
 HydroIQ pay supports most of the available payment channels available locally and internationally. 
 Send a request to pay@hydroiq.co.ke   Alternatively, you can fill this form: Link

Question 13

Q: What is HydroIQ Snap

Accepted Answer

HydroIQ Snap is a mobile application that helps meter readers to accurately automate the meter reading process. 
The App uses computer vision to capture readings, eliminating human errors in meter reading and make the process faster.

All the readings are automatically backed up and sent to the SmartBilling platform instantly for realtime processing of bills, invoices and payments.

The app can be downloaded using THIS LINK. or Scan the QR Code below

Question 14

Q: What is a SmartBilling meter account

Accepted Answer

A meter account is an account to which a specific meter is assigned.    For properties and buildings, a metering account is the housing unit assigned to the specific meter, through which all transactions can be accessed and managed from.

Question 15

Sign up for HydroIQ SmartBilling

Accepted Answer

To use HydroIQ SmartBilling and access real time, accurate, utility data you will need to create an account at : Use THIS LINK to request access.    Note: We verify all requests. If successiful, you will be redirected to a account set up page.   Once your account is approved, the next step is to login and create and manage your properties.   It takes less than a minute to sign-up :)

Question 16

Download HydroIQ Snap App

Accepted Answer

You can download the Snap app  on THIS LINK or by Scanning the QR Code below.        
All the readings are automatically backed up and sent to the SmartBilling platform instantly.

Question 17

Using manual meters with SmartBilling

Accepted Answer

SmartBilling works perfectly with Manual meters.    So you don't need to change or replace the existing manual metering infrastructure.    We will only add a unique identity to each meter for you to enjoy the full benefits of SmartBilling including automating reading, billing, invoicing, paymemts and customer service.    Request for technical advice in THIS LINK.  You can also visit our shop for recommended manual meters: https://hydroiq.africa/shop

Question 18

Using Smart Meters with SmartBilling

Accepted Answer

SmartBilling platform works perfectly with Smart Meters of all types from different manufacturers.

HydroIQ SmartMeters are recommended by us for fast, easy integration and go-live process for all our customers. Visit our shop to select the suitable smart meter for your operations.    Shop link: https://hydroiq.africa/shop    Request for technical assistance in THIS LINK

Question 19

Requesting for a quote or proposal

Accepted Answer

For Enterprise users, we may need a more detailed assessment to offer the best solution.  This applies mostly to these products: 
 (i). HydroIQ SmartGrid (ii). HydroIQ Industrial Analytics (iii). Custom water management solutions (iv). Large real estate, commercial or smart city projects   Depending on the nature of your project, HydroIQ can provide a FREE assesment and provide the best solution.    You can use THIS LINK to talk to our sales team or    Email our sales team : sales@hydroiq.co.ke  ; Call them on: +254 (0) 202008652

Question 20

Contacting technical support team

Accepted Answer

We understand that you may need support during on-boarding, while using SmartBilling or for other issues that may arise.    Use the live chat function in the platform (Preferred)   or Email support on: support@hydroiq.co.ke   or    Call support on: +254 (0) 20 7853011

Question 21

Registering for HydroIQ SmartBilling

Accepted Answer

(i). Click on "Signup" on our Website. (ii). We verify all requests we receive. So check your inbox if the request is successiful.  (iii) Once approved, you will be directed to a registration page.        Enter your registration details.   After a request for for registration is received, You will receive a personalized confirmation email on a successiful registration from : no-reply@hydroiq.co.ke.    If it does NOT come to your inbox, please check your spam box.         Now you can proceed to https://app.hydroiq.uk/ to log in to your account using the email and password you used in registration.

Question 22

First time log in to the SmartBilling platform

Accepted Answer

(i). Go to https://app.hydroiq.uk/         (ii). Key in your correct email and correct password.   (iii). You'll get a dashboard with the message "No registered property. Please register property."

Question 23

Registering a new property

Accepted Answer

Upon log in, you will have the option of either to "Manage a property" already regietered  or "Register a new property"   (i). Click on "Register a new property" (ii). Fill in the details and follow the instructions.

Question 24

Adding users to the platform

Accepted Answer

The process of addition of users is similar for all user types supported in the platform.    (i). Click on "Users" in the menu. 
(ii). Click on "New User"
(iii). Fill in the user deatails, select the role/user type in the drop down. 
(iv). Click "Submit"

Question 25

Managing users on SmartBilling platform

Accepted Answer

Go to "Users" on the menu.   Click on "All users".  Select any user you wish to manage and proceed with the actions.    Assigning a user to a property   (i). Go to the specific property. (ii). Click on "Show Property". 
(iii). Scroll to "Associate user". On the drop down,  select the user.

Question 26

Downloading the Snap App

Accepted Answer

You can download the Snap app  on THIS LINK or by Scanning the QR Code below.        
All the readings are automatically backed up and sent to the SmartBilling platform instantly.

Question 27

Using HydroIQ Snap

Accepted Answer

(i). Download and install the app from Google playstore. Use THIS LINK. (ii). Open the App and enter your Log in details.    Note: The log in details are automatically sent to the meter reader upon their registration.  (iii). Click on any meters to manage and preview historical data.  (iv). Follow the procedure to capture new readings.

Question 28

Adding metering devices

Accepted Answer

To add meters, go to:   (i) "Menu" (ii) "Meters"  (ii) "New meter" (iv) "Add meters"

You may have "Post Pay". and "Pre-pay" meters, "Smart" or "Manual" options.    (v). Key in the number of the different meters you have. 
(vi). Click on Submit.

Question 29

Managing a Meter Account

Accepted Answer

Go to:  (i).  Menu (ii). "Meters" > "All meters"   Note: You will have a list of all meters registered on the platform. You can search any specific meter by its unique ID.    (iii). Click on "View" or "Edit" (iv). "View" > Takes you to meter account page. Enables you to see all reading history, transactional history, meter details and account details. You can also update key account details from the "View" page.    You can also: (i). Generate and download reports. (ii). Manage account
(iii). etc   Note: For Smart meters , the view page provides realtime data, ability to control meters etc.

Question 30

Checking for Smart and Manual Readings.

Accepted Answer

(i). Go to "Menu" (ii). Click on "Readings" (iii). Click on the different options in the sub-menu.  (iv). If Manual meters are used, go to "All readings" (v). If Smart meters are connected, go to "Smart Readings"

Question 31

Checking payments and payment history

Accepted Answer

(i). Go to "Menu" (ii). Go to "Payments"
(iii). Click on "Customer Payments"

Question 32

Managing your account subscription plan

Accepted Answer

(i). Go to "Menu" (ii). Click on "Payments" (iii). Click on "Subscriptions"   Here, you can manage your (i). Billing history. (ii). Available invoices. (iii). Payment methods.

HydroIQ Knowledge Base

Welcome to HydroIQ's Knowledge base. Here, you'll get documentation, user guides and resources on how you can access HydroIQ's products across Africa. The FAQs provide answers to common questions on HydroIQ's solutions .

Note: We are constantly updating this page.

SmartBilling
Digitize metering, billing, payments, analytics with a single platform

HydroIQ Pay
Get all your utility bills paid in a fast secure and easy way

SmartGrid
Monitor your water distribution network from source to consumer

HydroIQ Store
Explore SmartBilling ready products to quickly integrate with HydroIQ

Find Us

HydroIQ Knowledge Base

Welcome to HydroIQ's Knowledge base. Here, you'll get documentation, user guides and resources on how you can access HydroIQ's products across Africa. The FAQs provide answers to common questions on HydroIQ's solutions . Note: We are constantly updating this page.

SmartBilling Digitize metering, billing, payments, analytics with a single platform

HydroIQ Pay Get all your utility bills paid in a fast secure and easy way

SmartGrid Monitor your water distribution network from source to consumer

HydroIQ Store Explore SmartBilling ready products to quickly integrate with HydroIQ

Welcome to HydroIQ's Knowledge base. Here, you'll get documentation, user guides and resources on how you can access HydroIQ's products across Africa. The FAQs provide answers to common questions on HydroIQ's solutions .

Note: We are constantly updating this page.

SmartBilling
Digitize metering, billing, payments, analytics with a single platform

HydroIQ Pay
Get all your utility bills paid in a fast secure and easy way

SmartGrid
Monitor your water distribution network from source to consumer

HydroIQ Store
Explore SmartBilling ready products to quickly integrate with HydroIQ